FAQs

All orders are packaged and handled with care in the studio, by me. When you purchase an original piece of artwork, your satisfaction and excitement is extremely important to me. Please, click here to reach out with any questions regarding your purchase.

Can I return the artwork that I purchased?

All sales on original art are final. I do my best to make my listings as clear and informative as possible.  If you need more photos, extra information or have any questions about the piece , I encourage you to contact me before purchase.

My artwork was lost/stolen/damaged during shipping. What can you do about that?

I always make it a priority to handle and package each order carefully and use quality packaging materials to keep artwork safe during transit. That being said, I am not liable for failed delivery, incorrect addresses, or mishandling by the shipping service. After purchasing artwork, you will receive a confirmation email. Please check that the address given is correct. Any purchased artwork that is returned to me due to an incorrect address, I will happily resend after the additional shipping cost is invoiced to you and paid. If the address is correct and you are concerned that the package has been lost or stolen, please contact the shipping service directly using the tracking number sent in the shipping notice email. If you would like to purchase additional shipping insurance, that can be arranged. 

Do you ship internationally?

Yes, I do! If you are shopping outside of the U.S or Canada, shipping can be arranged. Please email me directly at jenelle@jenelleparnellart.com or use the Contact Form .